Water Meter Installers
The Town of Tewksbury will be replacing the water meter and installing a radio transmitter to upgrade the reading system of your water meter in your home/business. This installation is not optional. To avoid estimated billing or even an unexpected interruption in your water service, please follow the instructions listed below. There will be no charge to the residential customer for this installation.
This work is being accomplished by a private contractor, USI Services, Inc. To ensure the minimum inconvenience to you, an appointment system is being utilized.
Please make your appointment by calling USI at 1-888-709-9944 between the hours of 9:00 A.M. and 5:00 P.M. Monday through Friday or log on to www.usiconnect.com to set up an appointment online. You will need your Work Order Number and Service Code Number at the top of the homeowners letter to set up your appointment online. Appointments can be scheduled Mondays through Fridays from 8:00 A.M. to 4:00 P.M. Please do not contact the Town to make this appointment. Please take into consideration when scheduling your appointment that the installers will not enter your home if there is no one over 18 present.
It will be necessary to enter your residence/place of business during installation of your new meter. Please make sure the area around your meter is accessible to the installer. Installation time is approximately 45 minutes. The water service will be shutdown during the water meter replacement.
Thank you for your cooperation. We are confident that you will be pleased with the new water meter reading system.